SHIPPING & RETURNS

Return & Exchange Policy

No returns on electrical items unless defective (scales, etc.) Most of these items are covered by the manufacturer and have mail in warrantees and can be returned to them.

Absolutely no returns after 15 days of purchase. No Returns or Exchanges on Sale or Clearance Items. Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 20% re-stocking fee to cover the costs of packaging, labor, and credit card fees we have incurred. If items have already shipped when the return is made, shipping costs will not be refunded, and customer will be responsible for all shipping costs to return the products to Salty Fishos. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.

Shipping Policy

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

In general, domestic shipments are in transit for 2 - 7 days, we use Australia Post.

Orders are usually dispatched within 1-2 business days of payment of the order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

Process for parcel lost in transit:We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service inquiries, please submit an inquiry at admin@saltyfishos.com.au